FAQ

Product-related FAQs

Q1: What types of customized gifts do you offer?

A1: We provide a wide range of hot-selling fast-moving customized gifts, including but not limited to cups (various materials with logo printing), notebooks, keychains, clothing, pens, and canvas bags. All products can be customized with your desired logos, patterns or texts.

Q2: What materials are available for the cups?

A2: Our cups are available in multiple materials to meet different needs, such as stainless steel, ceramic, glass, plastic (BPA-free), and silicone. You can choose the appropriate material based on your usage scenarios (e.g., shopping malls, festivals, parties) and target groups.

Q3: Can you provide samples of your products?

A3: Yes, we offer sample services. You can request samples of any product you are interested in to check the quality, craftsmanship and customization effect. The sample fee and shipping cost will be quoted separately, and the sample fee can be deducted from the official order payment if the order quantity meets the required standard.

Customization-related FAQs

Q4: What customization options do you support?

A4: We support comprehensive customization services, including logo printing (silk screen printing, heat transfer, embroidery, etc.), pattern design, color matching, and even product shape adjustment (for large quantity orders). You can provide your own design files (preferred formats: AI, PSD, PDF) or tell us your design requirements, and our professional team will assist in optimizing the design.

Q5: Is there a minimum order quantity (MOQ) for customized products?

A5: The MOQ varies by product type. For most standard products (e.g., cups, keychains, pens), the MOQ is 100 pieces per style/color. For small-volume customization needs (less than MOQ), please contact our sales team to discuss possible solutions, and we will try our best to meet your requirements.

Q6: How long does the customization process take?

A6: The customization cycle depends on the order quantity, product complexity and production schedule. Generally, for standard customization (logo printing on existing products), the production time is 7-15 working days after the design is confirmed. For large quantity orders or complex customization (e.g., special shape design), the lead time may be 20-30 working days. We will provide a detailed production schedule when quoting.

Service Process FAQs

Q7: What is your one-stop service process from quotation to delivery?

A7: Our one-stop service process is as follows: 1. Inquiry: You provide product requirements (type, quantity, customization details, usage scenario, etc.); 2. Quotation: We issue a detailed quotation (including product price, customization fee, shipping cost, lead time) within 24 working hours; 3. Design Confirmation: We create and send design drafts for your approval; 4. Deposit Payment: You pay the deposit (usually 30%-50% of the total amount) to start production; 5. Production & Inspection: We arrange production and conduct strict in-process inspection; 6. Final Inspection & Balance Payment: After production, we invite you to conduct final inspection (on-site or video inspection), and you pay the balance after confirmation; 7. Shipping: We arrange shipping according to the agreed logistics method and provide tracking information.

Q8: Do you provide quality inspection services before delivery?

A8: Yes, quality inspection is an important part of our one-stop service. We have a professional quality control team that conducts strict inspections on raw materials, semi-finished products and finished products. Before delivery, we will provide a detailed inspection report (including product appearance, craftsmanship, logo accuracy, quantity, etc.). You can also arrange a third-party inspection agency to conduct on-site inspection, and we will fully cooperate.

Logistics & Payment FAQs

Q9: What logistics methods do you support for international and domestic shipments?

A9: For domestic shipments (China), we support logistics methods such as express delivery (SF Express, Zhongtong, Shentong, etc.), land transportation and sea transportation. For international shipments, we can arrange international express (DHL, FedEx, UPS, TNT), air freight and sea freight according to your needs. We will choose the most cost-effective and reliable logistics solution based on your order quantity, destination and delivery time requirements.

Q10: What payment terms do you accept?

A10: We accept various payment terms to facilitate your transactions, including T/T (Telegraphic Transfer), L/C (Letter of Credit), Western Union, PayPal, and Alipay. For regular customers, we can also discuss more flexible payment terms. The specific payment method will be confirmed in the formal order contract.
Cooperation-related FAQs

Q11: Do you cooperate with gift companies, advertising companies and brand service companies?

A11: Yes, our main customers include domestic and foreign gift companies, advertising companies, planning companies and brand service companies. We have rich experience in providing customized gift solutions for various cooperative partners, and can provide competitive prices and professional services to support your business development. We welcome bulk orders and long-term cooperative relationships.

Q12: Can you provide customized gift solutions for specific scenarios (e.g., mall promotions, holiday events, parties)?

A12: Absolutely. We are familiar with the needs of various application scenarios such as mall supermarkets, holiday events (Christmas, Halloween, Spring Festival, Valentine's Day, etc.), and parties. Our team can recommend suitable product types, design styles and customization schemes according to your specific scenario and budget, helping you achieve better promotional or activity effects.

Other FAQs

Q13: What is your after-sales service policy?

A13: We are committed to providing high-quality after-sales service. If there are quality problems with the products (non-human damage) within the warranty period, please contact us in time. We will handle it according to the actual situation, including replacement, repair or refund. For customization errors caused by our side (e.g., wrong logo, wrong color), we will re-produce for you free of charge.

Q14: How can I contact your sales team for more information?

A14: You can contact us through the following ways: 1. Email: [Your Email Address]; 2. Phone: [Your Phone Number]; 3. Contact Form: Fill in the inquiry form on our website, and we will reply to you within 24 working hours; 4. WeChat/WhatsApp: [Your Contact Information]. Our professional sales team will answer all your questions and provide one-stop service for you.